Order
1.How to place an order？
Use Desktop/Tablet/Smartphone
After adding all selected products to the shopping cart, you can mouse over the shopping cart icon at the top right corner. Click "Checkout" and you will be directed to "Shopping Cart". Confirm your shopping list, free gifts here and click "Checkout" to proceed.
2.Can I change the contact details for a confirmed order?
Sorry, you cannot change any information for a confirmed order by yourself. If you wish to change the detail(s), please contact our Customer Service at (852) 3100-0001, email us to at info@thekioskgroup.com or inbox us @thenutritionus at FB,IG for assistance.
Delivery
1.How to qualify for free delivery??
Free delivery is applied on orders HK$500 and over before applying promo code. For orders totaling less than HK$500, $50 delivery fee will be charged per order.
2.What are the delivery options??
After successfully creating an order on our web store, you can choose home delivery service, SF Store or SF Locker to pick-up. For SF Locker, the order must fulfill the locker pick-up conditions.
Payment
1.What are the payment methods available?
We support Paypal, credit card payment of VISA, MasterCard, American Express, Faster Payment System(FPS), Bank Transfer (Bank of China, Hang Seng Bank ). If you use bank transfer service to settle payment, please send a paid record to us via email info@thekioskgroup.com or FB/IG Inbox.
2.Is the payment & transaction secure?
Sure! We will try our very best to safeguard your personal information from leakage and misuse during payment. Also, we will not disclose any customer details & transaction record to the third party. Please check our "Privacy Policy Statement" for details.
